Do you have problems that recur in your business? Repeat customer complaints, multiple instances of the same issue over several weeks or months in different processes or locations or issues that re-occur seasonally, or other large patterns? Different issues that are tied back to the same possible cause? You may be suffering from poor problem-solving discipline. Following a disciplined approach to find the true root cause of issues, determine and implement effective corrective actions to kill the root cause and ensure the issue does not come back are all part of a structured problem-solving approach.
